How to Make a Complaint

Last updated: October 2026

Every homeowner who reaches out to Mountedweak Heating & Air should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when calling or contacting Mountedweak Heating & Air
• The way your personal information was handled
• Anything on this website that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, equipment, warranties, work and customer service. If you have a problem with work done in your home, the usual first step is to take it up with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short of what we expect may be removed. Please note that Mountedweak Heating & Air cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@mountedweak.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will acknowledge your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with HVAC contractors, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@mountedweak.garden